Welcome to Secquent! We are committed to providing you with high-quality gym equipment and a transparent and reliable shopping experience. Please take a moment to review our store policies outlined below, which are designed to ensure clarity and trust in your interactions with us.

1. Contact Information:

For any questions, concerns, or assistance, please contact us:

  • Address: 311 Evergreen Ave, Brooklyn, NY 11221, USA
  • Phone: (718) 455-5477
  • Email: contact@secquent.com
  • Business Hours: Monday - Friday, 10:00 AM - 20:00 PM

2. Secure Transactions:

While this page outlines our policies, please note that our website is committed to providing a secure environment for all transactions.

3. Payment Methods:

We offer a variety of convenient and secure payment options:

  • Credit Cards: Visa, Mastercard, American Express, Discover
  • Debit Cards
  • Cash (for in-store purchases)
  • Other methods as clearly indicated at the point of sale.

4. Shipping Methods

We offer a variety of shipping methods to meet your needs and budget. The available shipping methods and costs will be displayed at checkout based on your order details and shipping address.

  • Standard Shipping: This is our most economical shipping option, with delivery within 4 to 6 business days.
  • Rush Shipping: For urgent needs, we offer rush shipping with delivery within 2 to 3 business days.

Free Shipping

We offer free shipping over every purchase.

Order Processing

Orders are typically processed within 1 to 2 business days of receipt. Once your order is processed, you will receive a shipping confirmation email with a tracking number.

Delivery Times

The estimated delivery times listed above are after your order has been processed and shipped. Please note that these are estimates and actual delivery times may vary depending on factors such as carrier delays and weather conditions.

International Shipping

We currently do not offer international shipping. However, if you are interested in purchasing a headphone and having it shipped internationally, please contact us at contact@secquent.com and we will be happy to discuss options with you.

5. Returns and Refunds Policy:

We want you to be satisfied with your purchase. If you need to return an item, our policy is as follows:

  • Return Process:

    Contact Us: Before returning any item, please contact us at (718) 455-5477 or contact@secquent.com to initiate the return process. Please provide your order number and reason for the return.
    Return Authorization: We will issue a Return Authorization (RA) number and provide you with return shipping instructions. Do not return the item without an RA number.
    Packaging: Securely package the item in its original packaging, if possible. If the original packaging is damaged or unavailable, please use comparable packaging to ensure the item is not damaged during transit.
    Shipping: Ship the item back to the address provided in the return instructions. You are responsible for the return shipping costs unless the return is due to a defective product or an error on our part. We recommend using a trackable shipping service and insuring the package for its full value.

    Inspection: Once we receive the returned item, we will inspect it to ensure it meets our return criteria.

    Refunds:

    Upon approval of your return, we will process your refund to the original payment method within 5 to 7 business days.
    Please note that it may take some time for your bank or credit card company to process and post the refund to your account.

6. Warranty Information:

Warranty coverage for our gym equipment is provided by the respective manufacturers. Warranty details, including the duration and what is covered, are typically included in the product documentation. Secquent is committed to helping you understand and facilitate any valid warranty claims according to the manufacturer's policies. Please contact us for specific warranty information related to your purchased equipment.

7. Privacy Policy:

We are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and protect your data. You can review our full Privacy Policy.

8. Terms of Service:

Please also review our Terms of Service, which govern your use of our website and services.

9. Customer Service:

Our dedicated customer service team is here to assist you. Please do not hesitate to contact us via phone or email during our business hours if you have any questions or require assistance.

10. Policy Updates:

Secquent reserves the right to update or modify these policies at any time without prior notice. The latest version of our Store Policy will be posted on this page. We encourage you to review this page periodically.

Thank you for choosing Secquent for your gym equipment needs. We value your business and are committed to providing you with a positive shopping experience.