Last Updated: June 19, 2025

Welcome to Secquent, your trusted source for high-quality gym equipment! Located in Dontreix, France, we are dedicated to providing you with premium fitness gear and a seamless, secure, and satisfying shopping experience.

This page offers a concise overview of our key policies, designed to provide transparency and ensure you have all the information you need before and after your purchase. For more in-depth details on each topic, please click the respective links below.

1. Order Processing

Once you place an order with Secquent, our team meticulously begins the processing phase. We conduct thorough quality checks and carefully package your chosen gym equipment (including Dumbbells, Treadmills, and Weight Benches) to ensure it reaches you in perfect condition.

  • Processing Time: Your order will typically be processed and prepared for shipment within 1 to 2 business days.

2. Shipping Policy

We are committed to getting your gym equipment to you efficiently and safely. Our shipping services are tailored to provide convenience and value.

  • Free Shipping: We are proud to offer FREE STANDARD SHIPPING on every order within mainland France. No minimum purchase required!
  • Shipping Destinations: Currently, we ship exclusively to mainland France. For inquiries about shipping to other locations, please contact us.
  • Transit Time (France): After dispatch, you can generally expect your order to arrive within 3-7 business days.
  • Total Estimated Delivery Time: Considering both processing and transit, you can typically expect your order to be delivered within 4-9 business days from the time of purchase.
  • Order Tracking: For your convenience, you will receive a tracking number via email once your order has been shipped, allowing you to monitor its journey to your door.

3. Return & Refund Policy

Your satisfaction is paramount. If you are not completely happy with your purchase, we offer a straightforward return and refund process that complies with French and European consumer protection laws.

  • Return Window: We provide a generous 30-day return window from the date you receive your order, extending beyond the legal minimum to give you ample time to decide.
  • Eligibility: Items must be returned in their original, unused condition, in their original packaging, with all components intact to be eligible for a full refund.
  • Important Note on Assembled/Used Equipment: For large items like treadmills or complex weight benches that have been assembled and/or used, a depreciation fee may apply if permitted by French law for the diminished value of the product. We encourage you to inspect products thoroughly before full assembly.
  • Return Shipping: For "change of mind" returns, the customer is responsible for return shipping costs. Secquent covers return shipping costs for items that are damaged upon arrival or found to be defective.
  • Refund Processing: Once your return is received and inspected, approved refunds are processed back to your original payment method within 7-10 business days.

4. Privacy Policy

We are deeply committed to protecting your personal information and privacy in accordance with the General Data Protection Regulation (GDPR) and other applicable French data protection laws.

  • Data Collection: We collect necessary personal data (e.g., name, address, email, phone number) primarily to process your orders, manage your account, improve our services, and communicate with you effectively.
  • Data Usage: Your data is used for order fulfillment, customer service, targeted marketing (with your explicit consent), and to comply with our legal obligations.
  • Data Protection: We implement robust technical and organizational measures, including SSL encryption and regular security assessments, to safeguard your data from unauthorized access or loss.
  • Your Rights: Under GDPR, you have significant rights regarding your personal data, including the right to access, rectify, erase, restrict processing, object to processing, and data portability. You also have the right to lodge a complaint with the CNIL, the French supervisory authority.

5. Payment Methods

Secquent accepts a variety of secure and convenient payment methods for your gym equipment purchases.

  • Accepted Methods: We securely accept major credit and debit cards including Visa, Mastercard, American Express, and Cartes Bancaires. We also offer PayPal for secure online transactions.
  • Currency: All transactions on Secquent.com are processed in Euros (€).
  • Security: All payment transactions are processed through secure, encrypted gateways. Your sensitive financial details are never stored directly on our servers, ensuring your data's protection. We also use 3D Secure for enhanced transaction security.

6. Product Information & Usage

We strive to provide accurate and detailed product descriptions and high-quality images to help you make informed decisions.

  • Product Representation: Please note that actual product colors, finishes, or slight design variations may occur due to screen settings, photography lighting, or minor manufacturing adjustments.
  • Safety & Assembly: It is essential to read and follow all safety instructions, assembly guidelines, and user manuals provided with your gym equipment before use. Secquent is not responsible for injuries or damages resulting from improper use, incorrect assembly, or modification of our products. Always prioritize your safety and consult a professional if you are unsure about assembly or proper usage.

7. Customer Service

Our dedicated customer service team is here to assist you with any questions, concerns, or support you may need before, during, or after your purchase.

Contact Us:

  • Email: contact@secquent.com
  • Phone Number: +33 467135050

We aim to respond to all inquiries as quickly as possible during our business hours.