Last Updated: June 19, 2025

At Secquent, we are dedicated to providing you with a seamless and satisfying shopping experience, including fast and reliable delivery of your premium gym equipment.

1. Free Shipping on Every Purchase!

We are pleased to offer FREE shipping on every purchase made on secquent.com, regardless of order size or value. Enjoy the convenience of having your items delivered to your doorstep without any additional shipping costs.

2. Shipping Destinations

We currently ship exclusively within France. For any international shipping inquiries, please contact us directly at contact@secquent.com.

3. Order Processing Time

Once you place your order, our team works diligently to prepare it for shipment.

  • Processing Time: Your order will be processed and dispatched from our warehouse within 1 to 2 business days (Monday to Friday, excluding public holidays in France).

4. Estimated Delivery Times (France)

After your order has been processed and dispatched, you can expect the following delivery times:

  • Standard Delivery: 3-7 business days (Monday to Friday, excluding public holidays).

Please note that these are estimated delivery times. While we strive to meet these timelines, actual delivery may vary due to factors such as:

  • Specific delivery location within France
  • Unforeseen circumstances (e.g., extreme weather conditions, carrier delays, high seasonal demand)
  • Public holidays in France

5. Shipping Carriers

We partner with reputable and reliable shipping carriers to ensure your products arrive safely and on time. The specific carrier for your order will be determined based on the size and weight of your package, and you will receive tracking information accordingly.

6. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email containing a unique tracking number. You can use this tracking number to monitor the status and progress of your delivery directly on the carrier's website.

7. Shipping Address Accuracy

Please ensure that your shipping address is accurate and complete at the time of placing your order. We are not responsible for delays or non-delivery resulting from incorrect or incomplete address information. If a package is returned to us due to an invalid address, we will contact you to arrange re-delivery.

8. Delivery Acceptance

Upon delivery, please carefully inspect your package for any signs of damage before accepting it from the carrier. If you notice any significant damage to the packaging, please make a note of it with the delivery person (if possible) and contact us immediately with photos.

9. Undeliverable Packages

If a package is deemed undeliverable by the carrier (e.g., due to multiple failed delivery attempts or refusal to accept), it will be returned to our warehouse. In such cases, we will contact you to discuss options for re-delivery.

10. Contact Us for Shipping Inquiries

Should you have any questions or concerns regarding your order's shipping status, or if you need assistance, please do not hesitate to contact our customer service team:

Secquent
Address: 7 Villemaloux, 23700 Dontreix, France
Email: contact@secquent.com
Phone Number: +33 467135050