FAQs

Last Updated: June 16, 2025

Welcome to the Secquent FAQ section! We've compiled answers to some of the most common questions our customers ask. If you don't find the information you're looking for here, please don't hesitate to contact our customer service team.

General & Products

Q1: What kind of products does Secquent sell? A1: Secquent specializes in high-quality gym equipment for home and commercial use. Our product range includes a variety of Dumbbells, advanced Treadmills, and sturdy Weight Benches, along with related accessories.

Q2: Are your products suitable for home or commercial use? A2: Many of our products are designed for both home and light commercial use. Please check the specific product description for details on its intended use and durability ratings.

Q3: Do your products come with a warranty? A3: Yes, all products sold by Secquent are covered by the legal guarantee of conformity (articles L217-4 et seq. of the French Consumer Code) and the legal guarantee against hidden defects (articles 1641 et seq. of the French Civil Code). Specific manufacturer warranties, if applicable, are also outlined on the product pages or within the product documentation.

Ordering & Payment

Q4: How do I place an order? A4: Simply browse our Website, add the desired gym equipment to your cart, and proceed to checkout. You can choose to create an account for faster future purchases or check out as a guest.

Q5: What payment methods do you accept? A5: We securely accept major credit and debit cards, including Visa, Mastercard, and American Express. We also accept payments via PayPal. For a full list, please visit our Accepted Payment Methods.

Q6: Are my payment details secure? A6: Absolutely. All payment transactions are processed through secure, encrypted gateways. We do not store your full credit card details on our servers. Your security is our top priority.

Q7: Can I change or cancel my order after placing it? A7: We process orders very quickly. If you need to change or cancel an order, please contact us immediately at contact@secquent.com or +33 4 67 13 50 50. We will do our best to accommodate your request, but please note that changes or cancellations may not be possible once an order has entered the shipping process.

Shipping & Delivery

Q8: Do you offer free shipping? A8: Yes! We offer FREE STANDARD SHIPPING on every order to mainland France.

Q9: Where do you ship? A9: Currently, Secquent ships exclusively to mainland France. We do not ship to Corsica, overseas territories, or international destinations.

Q10: How long does shipping take? A10: Our total estimated delivery time combines processing and transit time:

• Processing Time: 1-3 business days.
• Shipping / Transit Time: 5-10 business days.
• Total Estimated Delivery: You can expect your order to arrive within 6-13 business days from the time of purchase.

Q11: How can I track my order? A11: Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number and a link to track your package's journey. Please allow up to 24 hours for the tracking information to become active.

Q12: What if my order arrives damaged? A12: If you notice any significant damage to the packaging upon delivery, please make a note of the damage on the delivery receipt before signing. Take clear photos immediately and contact our customer service team at contact@secquent.com within 24 hours of receiving the damaged item. We will assist you with a replacement or refund.

Q13: What about delivery for large items like treadmills? A13: For larger items such as treadmills, our shipping partners may contact you directly to arrange a convenient delivery time. These are typically curbside deliveries, so please ensure you have assistance available to move the item into your home or desired location.

Returns & Refunds

Q14: What is your return policy? A14: We offer a 30-day return window from the date you receive your order. Items must be unused, undamaged, and in their original packaging with all accessories. Please be aware that special conditions may apply to large or assembled items.

Q15: How do I return an item? A15: To initiate a return, please contact our customer service team at contact@secquent.com or +33 4 67 13 50 50 within the 30-day return window. We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions.

Q16: Who pays for return shipping? A16: For "change of mind" returns, the customer is responsible for the cost of return shipping. If the item is damaged or defective upon arrival, Secquent will cover the return shipping costs.

Q17: How long does it take to get a refund? A17: Once your return is received and inspected, approved refunds are processed back to your original method of payment within 5-14 business days. The exact time for funds to appear in your account may vary depending on your bank or payment provider.

Account & Website

Q18: Do I need an account to place an order? A18: No, you can choose to check out as a guest. However, creating an account allows you to track your orders, view your purchase history, and enjoy a faster checkout process for future purchases.

Q19: How do I create an account? A19: You can create an account during the checkout process or by clicking on the "Create Account" or "Sign Up" link usually found in the header or footer of our Website.

Q20: What if I forget my password? A20: On the login page, click on the "Forgot Password" link. You will be prompted to enter your email address, and instructions to reset your password will be sent to you.

Customer Service

Q21: How can I contact customer service? A21: Our customer service team is here to help!

Address: 7 Villemaloux, 23700 Dontreix, France
Email: contact@secquent.com
Phone Number: +33 467135050

We aim to respond to all inquiries as quickly as possible during business hours.