CONTACT Information

Phone:
(718) 455-5477

  • Email:
    contact@secquent.com

Customer Service:
Mon- Fri 10:00 AM - 20:00 PM

Address:
311 Evergreen Ave, Brooklyn, NY 11221, USA

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    FREQUENTLY ASKED QUESTIONS

    My order hasn't arrived yet. Where is it?

    Check your order confirmation email: It should contain a tracking number and a link to track your package.

    Do you deliver on public holidays?

    Yes, we offer delivery services on most public holidays, except for major holidays where couriers may have limited operations. Please note that there may be slight delays in delivery on public holidays.

    Do you deliver to my postcode?

    Secquent's delivery services are typically limited to United States. If your postcode is within United States, there's a high chance we can deliver to you

    Is next-day delivery available on all orders?

    The delivery time for your order depends on several factors, including:

    • Your location: Orders to metropolitan areas typically arrive faster than orders to regional or remote areas.
    • Product availability: If the product you ordered is in stock and ready to ship, it will likely be processed and shipped more quickly.
    • Shipping carrier: The specific shipping carrier used for your order may also affect delivery times.

    For the most accurate information on delivery times for your specific order, please contact Keynest directly:

    • Phone: (718) 455-5477
    • Email: contact@secquent.com

    They will be able to provide you with an estimated delivery date based on your order details and location.

    Do I need to be there to sign for delivery?

    Yes, generally you will need to be present to sign for delivery of your Secquent order.

    The courier service will require a signature upon delivery to confirm that the package has been received by the intended recipient. This helps to ensure the security and accuracy of the delivery process.

    If you cannot be there to receive the delivery, you may have the option to provide alternative instructions to the courier, such as leaving the package in a secure location. However, this is subject to the courier's policies and may not be available in all areas.

    It's best to contact Secquent directly or the courier service used for your order to inquire about specific delivery instructions.