The provided business, Secquent.com, has a 30-day refund and return policy. To be eligible, items must be unused, in the same condition as received, and in their original packaging. You must provide a receipt or proof of purchase.

Key Policy Details

  • Time Frame: You have 30 days from the date of purchase to return an item for a full refund or exchange.

  • Item Condition: The product must be returned in the same, unused condition you received it, with its original packaging intact.

  • Proof of Purchase: A receipt or proof of purchase is required to complete your return.

  • Exclusions:

    • Partial refunds may be issued for items that are not in their original condition, are damaged, or have missing parts due to reasons not caused by our error.

    • Items returned more than 30 days after delivery will also receive a partial refund.

    • Sale items can be refunded at the cost of the sale price.

  • Refund Process: Once your return is received and inspected, you will be notified via email about the approval or rejection of your refund. If approved, the refund will be processed and a credit will automatically be applied to your original payment method.

  • Shipping Costs: You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable, and the cost of return shipping will be deducted from your refund.

How to Initiate a Return

If you need to return or exchange an item, you should first contact Secquent.com at the email or phone number provided in the privacy policy. Do not send the purchase back to the manufacturer; you will be provided with the correct return address.